Posts by Matt Koulas

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Matt Koulas

Matt has 15+ years of experience leading teams, working in companies with outstanding and innovative company culture, and operates two businesses of his own. His passion for company culture grew out of his personal experience with amazing company culture as well as the negative effects of acquisitions on culture.
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Employee Net Promoter Scores: The Pulse-Check Every Modern Company Needs

In the bustling realm of business, where changes occur at the speed of light, it’s easy to lose sight of something as intangible yet vital as employee sentiment. Enter the Employee Net Promoter Score (eNPS), a metric acting as the pulse-check for organizations to measure employee loyalty, satisfaction, and ambassadorship.

Group of diverse female employees talking together around a table

Decoding eNPS: A Deep Dive into Employee Net Promoter Score

In today’s competitive business landscape, understanding employee satisfaction isn’t just a courtesy — it’s a necessity. Studies have shown that companies who invest in eNPS surveys internally outperform those who do not in core business KPIs. While companies often obsess over customer feedback, there’s a critical internal metric that tends

A group of employees in suits looking unconvinced

6 Reasons Why Your eNPS Might Be Falling and How to Address Each One

Your Employee Net Promoter Score (eNPS) is more than a number; it’s a thermometer for your company’s health, reflecting employee satisfaction, engagement, and advocacy. But what happens when that number starts to decline? Understanding the “why” behind a falling eNPS can empower you to make the necessary adjustments and keep

Startup employees working together on a project at a meeting room desk with laptops

How eNPS Can Be a Game-Changer for Startup Growth

In the world of startups, where growth is the flag every team member gathers around, understanding your team’s pulse can make all the difference. Enter the Employee Net Promoter Score (eNPS), a simple yet powerful KPI that startups are embracing to help keep their ships pointed in the right direction

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Troubleshooting Low eNPS Scores: Proven Strategies for Improvement

eNPS is a crucial indicator of employee satisfaction, engagement, and loyalty. It is the industry standard, although some companies will use other metrics to track employee satisfaction and engagement as well. When these scores are low, it signals a need for action to be taken. eNPS scores will vary by